Easy Return and Replacement Policies
We stand behind all our products and if something goes wrong, we do our best to ensure the smooth return and/or replacement.
Your satisfaction is our utmost concern and if you are not completely satisfied with your purchase for any reason, please follow the procedure below:
- Return Material Authorization (RMA #) is required for any merchandise to be returned. You need to describe the items being returned and the reason for it.
- Purchaser must notify us within 7 days of receipt of products in case of any errors in the shipment.
- Returnable items must be shipped within 20 (twenty days) from the date of receipt.
Following conditions apply on item(s) being returned:
- Must be unused.
- Must be in its original condition, packaging and complete with accessories.
- It is the customer’s responsibility to pay the cost of return shipping charges (+ freight charges on large items) unless it is Krome USA Inc.’s error.
- It is the customer’s responsibility to ensure that all returns reach us. Krome USA Inc. is not responsible for return shipments that are lost, pilfered, or damaged during the return process.
- Shipping charges are not refundable.
- We will issue a refund, exchange or credit for the value of the item as soon as we receive and inspect its condition.
- Custom made and manufactured to order items cannot be returned unless it is our error.