Easy Return and Replacement Policies
We stand behind all of our products and if something goes wrong.
Your satisfaction is our utmost concern and if you are not completely satisfied with your purchase for any reason,
Return Material Authorization (RMA #) is required for any merchandise to be returned . you need to describe the items being returned and the reason for return.
Purchaser must notify within 7 days of receipt of products is any shipped in error.
Returnable Items must be shipped within ( 20 ) Twenty days from date of receipt
Following conditions apply on item(s) to be returned
- Items must be unused
- Must be in it’s original condition, packaging and complete with accessories
- It is Customer responsibility to pay cost of return shipping charges ( also freight charges on large items ) unless its Krome USA Inc error
- It is customer responsibility to insure all returns , Krome USA inc. is not responsible for return shipments that are lost, pilfered, or damaged during return process
- Shipping charges are not refundable
- We will Issue a Refund, exchange or credit for the value of the item as we receive and inspect item (s) condition
- Custom made, manufactured to order items cannot be returned unless it our error.